Look, we get it - nobody really reads these things. But here's the deal: we're pretty straightforward about how we handle your info. No weird stuff, just what we need to keep your ride running smooth and your data safe.
Last Updated: November 6, 2025
Alright, let's keep this real. At Krysalynt Bastion Auto Repair, we've been working on European imports for years, and one thing we've learned is that trust matters - whether it's with your BMW's timing chain or your personal details.
This privacy policy ain't some cookie-cutter template we pulled off the internet. It's written by folks who actually work on cars and understand what info we need to do our job right. We're based in Vancouver, BC, Canada, which means we follow Canadian privacy laws (PIPEDA, for those who care about acronyms).
Bottom line: we collect what we need to fix your car, keep your records straight, and maybe send you a reminder when it's time for that oil change. That's it. No selling your email to some random marketing company, no weird data mining schemes.
Here's what we're collecting when you work with us:
We're not doing anything shady with your data. Here's the straight goods on what we use it for:
Actually fixing your car, scheduling appointments, ordering parts, keeping track of what we've done so we don't repeat work or miss something important.
Sending invoices, processing payments, keeping financial records. Y'know, the boring but necessary accounting stuff.
Appointment reminders, service updates, letting you know when maintenance is due. We won't spam you with junk - just the important stuff about your vehicle.
Sometimes we gotta keep records for tax purposes, warranty claims, or if there's ever a dispute about work performed.
Since we specialize in European imports and performance tuning, we're probably pulling more data from your car's ECU than your average quick-lube place. Here's what that means:
When we plug into your Audi, BMW, Mercedes, Porsche, or whatever European beast you're driving, we're accessing:
Why we keep this: It helps us track long-term issues, compare before/after performance when we do tuning work, and honestly, it covers our butts if someone claims we broke something that was already showing problems.
We keep this vehicle-specific data tied to your service records. It doesn't go anywhere else, and it's only accessed by our technicians when they're working on your car or reviewing history.
Look, we're not a tech company, but we take reasonable precautions to keep your stuff safe:
Real talk: No security is perfect. We do our best, but if there's ever a data breach, we'll let affected customers know ASAP and follow Canadian notification requirements. Thankfully, hasn't happened yet and we're working to keep it that way.
Under Canadian privacy law (and just common decency), you've got some rights about your personal info:
Wanna see what info we've got on you? Just ask. We'll show you what's in your customer file and service records.
If something's wrong in your records (wrong phone number, outdated address), let us know and we'll fix it.
Don't want service reminders or promotional emails? No problem - just tell us and we'll stop. You'll still get essential stuff like appointment confirmations though.
Want us to delete your info? We can do that, but we might need to keep some stuff for legal or accounting reasons (like warranty records or tax documents).
How to exercise these rights: Just give us a call at (604) 555-2847, shoot us an email at service@krysalynthbastion.info, or stop by the shop. We'll need to verify it's actually you making the request (can't have someone else deleting your service records), but we'll sort it out.
We don't keep stuff forever, but we can't delete everything immediately either. Here's the general timeline:
If you're bringing your car in regularly, we keep your full records indefinitely. Makes it way easier to track long-term issues and service history.
Haven't seen you in 7 years? We'll probably archive or delete your contact info, but keep basic service records (VIN, major work done, dates) for another few years in case you come back or there's a warranty issue.
Tax law requires us to keep invoices and payment records for at least 7 years. Can't get around that one - it's the government's rule, not ours.
Analytics and cookie data gets refreshed regularly - usually 24 months max unless you're actively using the site.
Got questions about this policy or how we handle your data? Don't be shy - reach out. We'd rather explain things than have you wondering what's going on.